Cookies and privacy
Welcome to the website www.oleum.totalenergies.com.
By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the Personal data and cookies charter (the “charter”) and our terms and conditions of use. Please note that other terms and conditions and Personal data and cookies charter apply to other TotalEnergies Company websites, and we recommend that you read them carefully.
The charter aims to inform you of the rights and freedoms that you can exercise in respect of our use of your personal data and describes the measures that we take to protect these data.
TotalEnergies S.E is the “data controller” with responsibility for processing the personal data used to manage the website. These processing operations are carried out in accordance with the applicable law.
1. Purpose of processing, legal basis, the period of storage and types of data collected
When you visit the website, you may need to provide us with a number of items of personal data, such as your first name and surname, email, address and phone number in order to use the services available.
We can in particular collect some of your personal data for external communication purposes, such as answering your requests for information and better understanding your expectations. In our online forms, compulsory fields are marked with an asterisk. If you do not answer the compulsory questions, we will not be able to provide you with the requested service.
Your personal data will not be processed subsequently in a way that is incompatible with the purposes described above or below the collection forms. Your data are kept for no longer than 12 months.
2. Recipients of data
Your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies companies and one or more partners, independent distributors or subcontractors, distributors or sub-contractors for analysis and survey purposes.
Furthermore, if you submit a comment intended to be posted online, we may publish some of your personal data on the Website. Given the characteristics of the Internet, i.e., free capture of broadcast information and the difficulty, or even the impossibility, of monitoring usage by third parties, we inform you that you can stop such distribution by contacting us, as indicated in article 5 below.
The Data Controller transfers personal data in accordance with applicable laws.
3. Security and confidentiality of your data
Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.
For the purposes of the services provided on this website, your data (irst name and surname, email, address and phone number) may be transferred to the following recipients (partners, Total Group Companies) located outside the European Union.
For this reason, the TotalEnergies Company has adopted “Binding Corporate Rules” (BCR) governing intra-Group transfers of personal data originating in the European Economic Area.
For data transfers not covered by the BCR, to countries outside the European Economic Area, other measures to ensure adequate protection are taken.
4. Management of cookies
4.1 Principles. When you visit the Website, a “cookie” may be installed in your computer. A cookie is a file that records information concerning your browsing of the Website from that computer (e.g., visited pages, date and time of browsing, viewed links) and will facilitate your visits by making it easier and faster for you to identify yourself to access your target pages.
You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).
Please note that you may not benefit from some of the services if you uninstall a cookie or prevent cookies from being installed on your machine.
4.2 Types of cookies, cookies and statistics, and settings.
The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.
When cookies require your agreement before they can be saved, we ask you for this agreement via the “find out more” link displayed on the first page of the website that you land on, in which it is made clear that by continuing to browse the website you accept these cookies.
4.2.1 Which cookies are installed?
- Data Controller cookies
| Cookie | Description | Duration |
|---|---|---|
| Site (has_js) | Contains information about the browser session and allows visitors to log into the website | Removed when the browser is closed |
| Site (cookie_agreed) | Remembers a visitor's choice regarding cookies | 13 months |
| Drupal.language | Drupal cookie configuration (language redirection) | 7 days |
| Drupal_language_redirection | Drupal cookie configuration | 1 year |
| Drupal.tableDrag.showWeight | Drupal cookie configuration | 1 year |
| authorized_config | Allows knowledge of what services were rejected/accepted by the user | 1 year |
| getaquote | Registers the user’s choice on the Find My Product webform | 1 year |
| cookie-agreed | Cookie created by “Smile” to retain the user’s choice on cookies within the GDPR scope | 1 year 1 day |
- Cookies issued by third parties
| Cookie | Description | Duration |
|---|---|---|
| __unam | Cookie offered by ShareThis to activate content sharing | 9 months |
| _trossion | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 1 year et 1 month |
| _troRUID | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 6 months |
| _troSYNC | Allows displaying of offers adapted to the interests of the user on the internet (doubleclick.net) | 6 months |
| utag_main | Used by Tealium | 1 year |
- Statistics cookies
| Cookie editor | Description | Duration |
|---|---|---|
| xtant | Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI. | 6 months |
| xtat | Cookie used by AT Internet (Analytics) containing a textual ID linked to the identified visitor. Used by XITI. | 6 months |
| xtvrn | Cookie used by AT Internet (Analytics) containing a technical value linked to the identified visitors management. Used by XITI. | 6 months |
| atuserid | Cookie used by AT Internet (Analytics) to identify the website visitors in first-party cookie (PS : this cookie is not calling a domain name different from the website). Used by XITI. | 1 year 1 day |
| dtCookie | Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) | 1 minute |
| dtLatC | Cookie used by Dynatrace (Analytics) containing the session ID (performance tracking) | 1 minute |
| dtPC | Cookie used by Dynatrace (Analytics) to identify the ideal location to measure performance (performance tracking) | 1 minute |
| dtSa | Cookie used by Dynatrace (Analytics) like intermediate stocking to follow the user’s actions (performance tracking) | 1 minute |
| rxVisitor | Cookie used by Dynatrace (Analytics) to identify the visitor (performance tracking) | 1 minute |
| rxvt | Cookie used by Dynatrace (Analytics) to identify the end of the user’s session (performance tracking) | 1 minute |
| atidvisitor | Cookie used by AT Internet (Analytics) to collect the numsites (unique site IDs) seen by the visitor and to stock the visitor ID. Used by XITI. | 6 months |
Statistics cookies are used to measure the number of visits, the number of pages viewed, users’ activity on the website and how often they return. The used statistics tool Google Analytics, generates a cookie with a unique identifier, which is stored for no longer than 13 months. Your IP address is also collected in order to determine the town/city from which you are accessing the website. Your IP address is immediately anonymized after use so that you cannot be identified as a natural person. The statistical data on website visits are collected by the provider Acquia Cloud Site Factory and subsequently transferred to the data controller in an aggregated and anonymized form in a web interface to which it alone has access. The data collected are not transferred to third parties or used for other purposes. You can block these cookies at any time by opting out as described above by clicking the link http://www.xiti.com/en/optout.aspx
4.2.2 How can you delete, set up your browsing to refuse or be informed about the installation of new cookies?
- How can you delete cookies file already installed on your computer?
- Go on your workstation
- Select in C:\ the “Windows file”
- Open the “temporary internet Files” file
- Select all the files (CTL A)
- Choose the option “delete”
- How can you set up your browsing to refuse or be informed about the installation of new cookies?
- In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
- In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
- In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
- In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies” ;
- In the Safari browser: Select “Preferences” then “Privacy” and select one of the following options regarding “Cookies and website data”: “Always block”, “Allow from current website only”, “Allow from websites I visit”.
5. Your rights
In accordance with current regulations, you have the right to access, rectify, delete and object to the use of your personal data. You can obtain disclosure of your personal data. You can also object to the processing and circulation of your personal data. The Company reserves the right to reject any request it deems inappropriate. In accordance with applicable law in force, you have a right of formal consent to sales canvassing. If you wish to exercise these rights or obtain other information, please send your request by e-mail or by post to the following address.
You can exercise your rights and ask us about the processing of your personal data by contacting:
TotalEnergies Raffinage Chimie
2, place Jean Millier
La Défense 6
92078 Paris La Défense Cedex – France
Department / service name : Communication department
E-mail : [email protected]
Finally, you can lodge a complaint with the authority responsible for compliance with personal data protection obligations.